VietJet Air NQZ Terminal – Nursultan Nazarbayev International Airport

VietJet is based in and flies to and from VietJet Air NQZ Terminal 1 at Nursultan Nazarbayev International Airport (NQZ). Nursultan Nazarbayev becomes the sole station for Viet Jet Air’s activities in Nursultan Nazarbayev, where international and domestic operations can be carried out by this station using its facilities. Travelers boarding the VietJet Air Airplane can use all of the usages and conveniences located at Terminal 1, and the journey becomes smooth as silk. 

Understanding NQZ Airport’s terminal, where VietJet Air is situated, is necessary for the travelers to have a stress-free journey. Awareness of the available transit stops helps passengers make the right move inside the airport; check-in counters, boarding gates, and other exclusively ViệtJet Air facilities will be found. Furthermore, knowing more of the terminal details, like the lost and found contacts, may be necessary whenever there are concerns with luggage or belongings on your journey. 

Important Information About VietJet Air Nursultan Nazarbayev International Airport

Airport	Nursultan Nazarbayev International Airport
Airlines	VietJet Air
Official website	www.vietjetair.com
Airport Address	Qabanbay Batyr Ave, Astana 020000, Kazakhstan
VietJet Air NQZ Terminal Arrivals	Terminal 1
Departures Terminal	Terminal 1
Status	Active
VietJet Air IATA Code	VJ
VietJet Air ICAO Code	VJC
Contact Number	+7 7172 70 29 99
City	Astana
Country	Kazakhstan
VietJet Air Ticket Counter Hours	24 hours a Day
Official Twitter	twitter.com/VietjetairCom
Official Instagram	www.instagram.com/vietjet
Official LinkedIn	vn.linkedin.com/company/vietjetair
Official YouTube	www.youtube.com/@VietjetOfficial

VietJet Air Departure at NQZ Terminal

VietJet Air departs from Nursultan Nazarbayev International Airport (NQZ) Terminal 1.NQZ’s Terminal 1 is a Y-shaped, eight-story building that houses airline offices and departure areas. It handles both domestic and international airport traffic.

VietJet Air customers departing from VietJet Air NQZ Terminal 1 can anticipate a smooth and enjoyable travel experience thanks to a well-organized departure process and access to essential amenities and services. 

Protocols that Passengers Must Addhere to Upon the Flight Departure at NQZ Terminal

Check-in: 

Completing the check-in process at least ninety minutes prior to the scheduled departure time is advised for passengers. 

Security Screening: 

Before proceeding to the boarding gate, passengers have to go through the security screening process. 

At VietJet Air Nursultan Nazarbayev International Airport, the e-Security Gates are accessible to those with electronic travel documents, and the Assisted Channels are accessible to everyone else.  

Boarding Gate Arrival

The boarding gate closes 20 minutes before departure, so travelers should make sure they arrive there 20 minutes early.

Additional Security Measures

Travelers heading to the United States should be aware that NQZ has implemented extra security measures mandated by the Department of Homeland Security regarding electronic devices. 

VietJet Air Arrival at NQZ Terminal

Terminal 1 of Nursultan Nazarbayev International Airport (NQZ) is where VietJet Air handles its arrivals. The primary terminal at NQZ, Terminal 1, handles both domestic and international travel. Passengers on VietJet Air will disembark at VietJet Air NQZ Terminal 1 upon arrival. After that, they can go to the terminal’s designated baggage claim area to pick up their checked bags. Ultimately, passengers should expect a smooth and convenient experience from VietJet Air’s arrival procedures at NQZ Terminal 1.

Procedures to Follow Upon Arrival and Deplaning at VietJet Air Nursultan Nazarbayev International Airport

Immigration and Customs:

• Upon reaching the NQZ Terminal, travelers have to go through the immigration and customs process. 
• Residents of Nursultan Nazarbayev should be prepared with their Nursultan Nazarbayev Identity Card, and visitors from other countries should have a completed Arrival Card and a valid passport. 

Baggage Claim

• To pick up their checked luggage, travelers should go to the Baggage Reclaim Hall after passing through immigration.
• By looking at the information boards that show the designated carousel for their flight, passengers can find their bags. 

Customs Declaration

• The green channel should be used by passengers who have nothing to declare, and the red channel should be used by those who have goods to declare. 
• If a passenger has more than HKD 120,000 in cash or bearer negotiable instruments, they must declare it in writing at the red channel. 

What are the Services Featured within VietJet Air Nursultan Nazarbayev International Airport?

Passengers at VietJet Air NQZ Terminal can take advantage of the following services:

Information Desk

At Nursultan Nazarbayev International Airport, the information desk can be found at W1, close to Arrivals Level 5. This desk is available to passengers who need help, advice, and information about general questions, airport services, and amenities. The Nursultan Nazarbayev International Airport Information Desk provides the following services:

• Assisting arriving, departing, and transiting travelers with information, support, and direction regarding the location of VietJet Air NQZ Terminal amenities and other questions.
• providing help via help phones located throughout the terminals for a full 24 hours. 
• supplying travelers with a range of maps and other helpful information at information booths located throughout the airports.
• Helping travelers with concerns regarding general inquiries and information about airport amenities and services
• providing information and assistance to travelers at Nursultan Nazarbayev International Airport by acting as a single point of contact. 

Check-in Counter

• The check-in counters at VietJet Air Nursultan Nazarbayev International Airport’s Terminal 1 are situated on Level 7 (Departures).  
• Arriving at the airport at least two hours prior to the scheduled departure time of the flight is advised for passengers. 
• One hour before departure, the check-in counters close. Check-in times are three hours before scheduled departure time. 
• At Terminal 1, travelers can utilize the counter check-in service. Terminal 1 Aisles A, C, and E also have self-check-in kiosks. 

Currency Exchange Service

• Nursultan Nazarbayev International Airport offers exchange services for currencies. With several locations spread across Terminals 1 and 2, Global Exchange provides currency exchange services at the VietJet Air NQZ Terminal. It is accessible seven days a week, twenty-four hours a day.
• The two main companies that exchange currencies at Nursultan Nazarbayev International Airport are Global Exchange and Travelex.
• Remaining open for business 365 days a year are Global Exchange branches.
• Approximately from 6:00 AM to 11:30 PM, Travelex locations are available.
• With Global Exchange offering up to 15% off for online orders, the currency exchange providers have competitive rates. 
• In order to get the best deals, travelers are advised to check the rates online beforehand. 
• Major foreign currencies, such as US dollars and Chinese renminbi (RMB), are accepted by the currency exchange services.  
• At the VietJet Air Nursultan Nazarbayev International Airport and within the city, travelers can exchange their local currency for Nursultan Nazarbayev dollars (HKD) to cover their expenses. 
• Passengers can easily obtain the currency exchange branches as they are situated in the areas designated for arrivals and departures within the terminals.  
• In order to accommodate the needs of foreign visitors, Nursultan Nazarbayev International Airport offers a wide range of currency exchange options, guaranteeing a convenient and easy experience.

ATMs

• Bank of China, AEON – SPOT, Citibank, HSBC, and Bank of China are just a few of the banks with ATMs scattered throughout Nursultan Nazarbayev International Airport’s terminals and halls.  
• Some of these ATMs are open around-the-clock and provide services like viewing balances, deposits, and withdrawals.  

Bank Branches: 

• ATMs and personal banking services are available at the Bank of China branch, which is situated in Terminal 1, Departures Check-in Hall 7.  
• A variety of banking services are offered by HSBC at its Premier Center, which is situated in VietJet Air NQZ Terminal 1, Arrivals Meeting & Greeting Hall, Level 5.  
• Additionally, an HSBC branch providing consumer banking services, cards, and accounts can be found in Terminal 2, Shop 16, and Level 6.  

Lost & Found Desk

• Nursultan Nazarbayev International Airport has a desk dedicated to lost and found items. 
• The airport’s Lost & Found office can be found at Room 6T016 in the Passenger Terminal Building. They help find and retrieve misplaced items, which are kept for a maximum of six months.
• The airport’s lost and found employees must be notified of any lost property, and passengers must give them details about it so they can be directed on how to find and retrieve it.
• Passengers will have a fair amount of time to retrieve their lost items from the Airport Lost and Found, where they will be kept for up to six months. 

Lounge Access

At VietJet Air Nursultan Nazarbayev International Airport, lounge access is available. Through a variety of channels, including day passes, airline status, and other access options provided by various airport lounges, travelers can gain entry to the lounges.

The various lounge categories offered by Nursultan Nazarbayev International Airport consist of:

1. Cathay Pacific Lounges:
2. Chase Sapphire Lounge 
3. Plaza Premium Lounges:
4. Other Airline Lounges: Lounges run by other airlines that service Nursultan Nazarbayev International Airport, including first- and business-class lounges  

These passenger lounges provide a variety of services and amenities, such as hot showers, food and drink, and a place to relax or work, to meet the needs of the passengers.

Baggage Storage

Nursultan Nazarbayev International Airport has a service for storing luggage. For short-term storage of bags, travelers can use the safe, non-restricted area on Level 3 of Terminal 2 and Level 5 of Terminal 1 for storing their belongings. The storage service charges extra for large or overweight bags, and it offers hourly and daily rates.

List of All VietJet Air Terminal

VietJet Air (NQZ) Nursultan Nazarbayev International Airport Location Map

Frequently Asked Questions